Room Information
Air Conditioning
Air conditioning is included in your reservation and is available from April 14 to November 28.. The hotel has a centrally controlled air condition system (set to 23 – 26°c in room/apartment).
Central heating is available in all apartments from November 8th to April 15th, if the outside temperature is below 18 degrees. You can adjust the temperature in the apartment yourself during these times.
Please note: It is prohibited for guests to bring their own portable heating equipment, especially in the rooms.
Safety Box
- We recommend that you use the safety box in your room for all your valuables.
- The hotel does not assume any responsibility for items not kept in the safety box.
- For your safety, we recommend that you close the balcony doors and windows at night and whenever you leave your apartment/room.
Chromecast® technology:
- Press the Source button on your remote control
- Choose HDMI
- Follow the instructions on the TV
- All done! Now feel free to cast your own streaming apps on the TV
Room Cleaning
Happy Baby & Royal Suites, Lollo & Bernie Suites and Royal Welcome Package:
- Cleaned every day between 8:30 and 15:30.
- Please let us know at the Help Desk if you'd like your apartment cleaned at a specific time.
All other apartment types:
- Cleaning between 8:30-15:30
- No cleaning service available after 22:00.
- Two non-cleaning days per week.
- Note: If you’re travelling unspecified, only one apartment cleaning is included. Cleaning service can be booked at the Help Desk.
Fresh Bath Towels & Bed Linen
Would you like fresh bath towels and/or bed linen? Place your used towels/linen in the laundry basket in the bathroom. You can exchange your used pool and beach towels for fresh ones at our Pool Towel station located between our children pool and Andrea's Kitchen open 08:30-10:00.
- Why not re-use your towels and bed linens which help us significantly reduce our electricity, detergent and water usage? Be our environmental hero!
Royal Family Suite or Welcome Package Royal
Have you booked a Royal Suite or Welcome Package Royal? This is included in your room:
- Welcome Package:
- Fruit
- Snacks
- Beverage - One Beach Bag: Our gift to you! Make the best use of it during your holiday before you bring it home.
- Daily refill of water or a reusable water bottle - you will find fresh water in the water container in the corridor. Enjoy and bring home!
- Nespresso Machine with 4 coffee capsules with daily refill.
- Two extra cleaning days.
- Bathrobes for the whole family.
- Pillow Menu:
- For Royal Suite guest - choose your preferred pillow directly from the closet.
- For Welcome Package Royal guest - simply call Help Desk with your request and we will deliver it to the room.
Lollo & Bernie Suite or Lollo & Bernie Welcome Package
Have you booked a Lollo & Bernie Suite or Lollo & Bernie Welcome Package? This is included in your room:
- Juice
- Fruit
- Crackers & snacks
- Lollo & Bernie bathrobe to borrow for kids aged 2–11
- Gift from Lollo & Bernie
- Lollo & Bernie Visit – Don’t forget to book your visit time! Please note: This is only included if you've booked a Lollo & Bernie Suite.
Welcome Package Teen
Have you booked a Teen Welcome Package? This is included in your room:
- Soft drinks
- Chips
- Microwave popcorn
- Candy
- Beach tennis
Smoking Policy
Smoking, including the use of electronic cigarettes, is permitted in designated smoking areas outside the hotel entrance and at the pool area. It is not allowed to smoke in the rooms, balconies and terraces.
